Questions And Answers

What are the checking in and checking out times at the property?

For a weekend stay at one of our properties check in is usually on a Friday afternoon from 4pm onwards with departure on a Monday morning at 10am, please refer to the individual property page for times and check in days.

Is there spa treatments or massages available at the property for guests to relax and pamper themselves?

Yes, we have spa therapists who visit the property to pamper the guests in the comfort of their holiday home, details available upon request.

Are there any board games or puzzles available for guests to enjoy on a rainy day?

Yes, we have a wide selection of board games, puzzles, and cards available for guests to enjoy at our properties.                                                              

Is there a cocktail bar or mixology class available for guests to learn how to make their favorite drinks?

Yes, some of our properties have bars and we can arrange for a mixology class for guests to learn how to make their favorite cocktails.

Do your properties allow dogs/pets and if so is there an extra charge for this?

The number of dogs allowed at each property will vary depending on the owner.  For full details please refer to the individual property page which highlights whether dogs or pets are allowed and how many you are able to bring to the property and whether a charge is applicable. 

Are any essentials provided at the property for?

Most of our properties provide the basic essentials such as tea, coffee, sugar etc.  You will receive a detailed comprehensive list of what the property you have booked provides within your joining instructions ahead of your stay.

What are the payment terms when booking?

A deposit of 30% of the total rental is payable at the time of the booking to reserve the specified dates to stay at the property.  The remaining 70% of the total rent becomes payable three months before the start of your stay at the property.  Should a booking be made within three months of the start of the let the full rental amount (deposit and balance) must be paid.  We can accept payment by credit card, bank transfer or debit card

What is the cautionary deposit, when is this deposit payable and how and when is this returned?

The cautionary deposit amount varies from £1,000 - £2,500 depending on the property.  As the properties are all privately owned the cautionary deposit is in place to protect our owners from any breakages of damages which may occur at a property during a stay.  We require the full amount due in cleared funds one week prior to the start of your stay.  The deposit will be refunded in full within 14 days of your departure from the property.

What is included within the rental price of the property?

All rental prices include linen and towels (hand and bath) for all guests staying at the property, utilities and Wi-fi internet.  Please see the individual property page on the website for full details of what is included within the rental as this does vary between properties.

Is there a chef available to prepare meals for guests during their stay?

Yes, we can arrange for a private chef to prepare meals for guests upon request.

Is there a private yoga or fitness instructor available for guests to maintain their fitness routine during their stay?

Yes, we can arrange for a private yoga or fitness instructor to help guests maintain their fitness routine during their stay.