What are the checking in and checking out times at the property?
For a weekend stay at one of our properties check in is usually on a Friday afternoon from 4pm onwards with departure on a Monday morning at 10am.
Is there any flexibility on the arrival date?
The standard arrival date is either a Friday or a Monday to accommodate weekend stays, week long stays or mid-week stays at the properties. We try and stick to these changeover days’ to maximise bookings for our owners. There may well be some flexibility on some of the properties which is entirely down to the owner’s discretion.
Can I have an earlier check in and a later check out?
Arrival and departure times are set to allow staff plenty of time to have the property ready to its high standard for the arrival of each guest. It may well be possible for the arrival and the departures times to be more flexible but each request is at the discretion of the property owner. Any request must be requested and agreed ahead of your stay.
Do you offer holiday/cancellation insurance?
We do not provide any insurance for your holiday but we do strongly recommend you make your own arrangements, particularly to cover you for cancellation.
Why are shorter stays not available at the properties throughout the year?
During peak times (summer holidays, Easter holidays, half term holidays, Christmas and New Year) the majority of our properties require a minimum 7 night stay. Weekend and mid-week stays are available across most of our portfolio for the rest of the year.
Do your properties allow dogs/pets and if so is there an extra charge for this?
The number of dogs allowed at each property will vary depending on the owner. For full details please refer to the individual property page which highlights whether dogs or pets are allowed and how many you are able to bring to the property and whether a charge is applicable. We would kindly ask that all pets are kept downstairs at all times at the property and sleep in the designated areas set by the owner.
Is it possible to invite extra guests to visit during our stay at the property?
We would ask that any requests are made to WOW and we will in turn approach the owner to seek their approval for the additional guests to be at the property. Please kindly note that any extra guests coming to the property would not be permitted to stay over-night. Please see our Terms and Conditions for further information : http://www.thewowhousecompany.co.uk/terms/
Are any essentials provided at the property for?
Most of our properties provide the basic essentials such as tea, coffee, sugar etc. You will receive a detailed comprehensive list of what the property you have booked provides within your joining instructions ahead of your stay.
What are the payment terms when booking?
A deposit of 30% of the total rental is payable at the time of the booking to reserve the specified dates to stay at the property. The remaining 70% of the total rent becomes payable three months before the start of your stay at the property. Should a booking be made within three months of the start of the let the full rental amount (deposit and balance) must be paid. We can accept payment by electronic transfer, cheque or personal debit card.
What is the cautionary deposit, when is this deposit payable and how and when is this returned?
The cautionary deposit amount varies from £1,000 - £2,500 depending on the property. As the properties are all privately owned the cautionary deposit is in place to protect our owners from any breakages of damages which may occur at a property during a stay. We require the full amount due in cleared funds one week prior to the start of your stay. The deposit will be refunded in full within 14 days of your departure from the property.
What happens if I need to cancel my booking?
Any cancellation made by a Guest for whatever reason should be made in writing addressed to WOW. Upon receipt of the notice of cancellation we will seek to re-let the property for the period of the booking. Please see our Terms and Conditions for further information : http://www.thewowhousecompany.co.uk/terms/
What is included within the rental price of the property?
All rental prices include linen and towels (hand and bath) for all guests staying at the property, utilities and Wi-fi internet. Please see the individual property page on the website for full details of what is included within the rental as this does vary between properties.
Can you help with arranging additional services during my stay?
We have a detailed list of recommended suppliers on hand for guests to use. As these are specific to each we would kindly ask that you get in touch with us and we will in turn provide you with their contact details so you are able to discuss your requirements and book with them directly.
Is the price of my booking fixed?
Yes. Unless there are any changes or amendments to your booking the price of your accommodation will not be subject to any surcharges once the deposit has been paid and your booking has been confirmed.
Am I able to change the dates I have booked at the property?
WOW may consider a request from a Guest to change the booking dates after the booking confirmation has been issued. Please see our Terms and Conditions for further information: http://www.thewowhousecompany.co.uk/terms/